Returns & Refunds

Cancellation Before Shipping

Orders can be cancelled free of charge at any time before the item ships to Georgia. Your payment will be fully refunded to the original payment method within 5–7 business days. No questions asked.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery with photos of the damage. We will arrange either a full replacement or a complete refund including shipping costs.

Item Not As Described

If the item significantly differs from the product description or photos shown on our website, contact us within 48 hours. We will review your claim and offer a replacement or full refund.

Video Verification Returns

If you selected Video Verification and rejected the item after review, the Video Verification fee is non-refundable. However, your product payment will be fully refunded, or we can source a replacement item for you.

Refund Process

Approved refunds are processed within 5–7 business days. Bank transfers (BOG/TBC) are refunded to the same account. Card payments are refunded to the original card. You will receive confirmation via WhatsApp once processed.

Non-Refundable Items

The Video Verification service fee is non-refundable once the verification has been completed and media has been sent to you. Custom or personalized orders cannot be returned unless defective.

Contact Us

For returns and refund requests, contact us at info@catwalk.ge or via WhatsApp at +995 544 555 402. Please include your order number and photos if applicable.

Questions? Contact us at info@catwalk.ge or via WhatsApp at +995 544 555 402